Throughout this website, "Laytons" and "we" refers to Laytons Solicitor LLP and "you" refers to any client for whom we provide our professional services and any other person who uses our website.
We are committed to protecting and respecting the privacy of our clients and web site users. Our aim is to build a relationship of trust.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is:
Laytons Solicitors LLP, Level 5, 2 More London Riverside, London SE1 2AP
+ Overriding Obligations
Our obligations of confidentiality are subject to various overriding legal obligations, for example under the Proceeds of Crime Act 2002 or pursuant to the statutory powers of HM Revenue and Customs. Further, where another party, such as an insurer, pays for us to deal with a case, we will be obliged to reveal details of the case to it. That other party may have the right to call for and inspect a client file.
+ Use of Data
We will take appropriate measures to prevent the unauthorised use or processing, or the loss or destruction of, any personal data provided to us. Information provided or held about our clients, their affairs, employees or associates may be used by us subject to and in accordance with the Data Protection Act 1998 to assist in the provision of our services, to help us detect fraud or loss or criminal activity and to keep clients informed about other services and products provided by us and selected third parties and for the purposes of hospitality events. Use of our site includes your consent to our retaining and processing data about you.
If you prefer not to receive such information please write to us so that we can update our records accordingly.
+ Transfer of Data Outside UK
We may transfer data which we hold about clients, their affairs, employees or associates to lawyers retained by those clients or by us on client's behalf in any other jurisdiction in accordance with client instructions or, if in our discretion such transfer is necessary or desirable. Certain of those jurisdictions may not have data protection laws equivalent to those in the UK. We will not be liable for any unauthorised processing of such data in those circumstances.
+ Requests for Data
You can write to us for a copy of your personal data (as defined by the Data Protection Act 1998) upon payment of a fee. If any such data is incorrect you may request rectification.
Our auditors conduct regular audit checks on our practice, and have both physical and on-line access to client files in the course of their audits. They are required to maintain confidentiality in relation to client files.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
We use the following cookies:
Strictly necessary cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
We use analytics to collect and store anonymous statistical data about our users' visits to our site.
+ Google Analytics
This web analytics service provided by Google Inc helps us to analyse how users use our site. It counts the number of visitors and tells us about their behaviour overall, such as typical length of stay on our site or the average number of pages a user views.
This information generated by the cookie about your use of our site will be transmitted to and stored by Google on their servers. Google will use this information for the purpose of evaluating your use of our site, compiling reports on website activity and providing other services relating to website activity.
We use the information to improve our site and generally enhance your experience.
By continuing to use our site you give your consent to us using cookies on your visit. If you subsequently wish to revoke this consent, you may do so by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
To find out more about cookies, visit
+ Contact Us
To contact us, please email: email@example.com
Alternatively you may write to us at
Laytons Solicitors LLP
2 More London Riverside
London SE1 2AP
General Terms of Legal Service
+ Regulation of Legal Services
We are regulated by the Solicitors Regulation Authority ("SRA") and subject to the SRA Code of Conduct 2011 as contained in the SRA Handbook (available at www.sra.org.uk). This requires us to achieve certain outcomes.
+ Regulation of Financial Services
We are not authorised under the Financial Services and Markets Act nor are we regulated by the Financial Services Authority because we only carry out regulated activities within a limited scope, namely: giving generic advice about options available, rather than specific investments, dealing in investments as agents for clients, making arrangements concerning clients' investments and safeguarding and administering clients' investments. We will undertake these activities only where they are a necessary part of our legal service to you. We will not take any payment for these services in addition to our ordinary charges to you.
+ Insurance Mediation Activity
We are included on the register maintained by the Financial Services Authority so that we may carry on insurance mediation activity, which is broadly the advising on, selling and administration of insurance contracts. This part of our business, including arrangements for complaints or redress, is regulated by the Solicitors Regulation Authority.
+ Professional Indemnity Insurance
We maintain professional indemnity insurance with an approved provider. Details of the policy or policies of insurance which are relevant to the services we provide may be inspected by clients, following written request, at our London office during normal business hours.
+ Anti-Money Laundering Requirements
Our obligations to carry out instructions and effect transactions may, in certain circumstances, be subject to various overriding legal obligations, for example under the Proceeds of Crime Act 2002. We may have a legal obligation to report to the National Crime Agency any knowledge or suspicion we may have of money laundering or if we have reasonable grounds for knowing or suspecting money laundering. If we make a disclosure in relation to a matter, we may not be able to tell you that a disclosure has been made. If we consider that you may have been involved in money laundering, we may cease acting for you, immediately and without notice or liability. We may decline to start work on any matter until you have provided us with any information requested under our Representation Agreement.
+ Contracts with Consumers
If you instruct us for non-business related purposes and we have not met you in person, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 apply; this means you have the right to cancel your instructions to us within seven working days of receiving our Representation Agreement. In such circumstances, you can cancel your instructions by contacting us by post, fax or email. If you wish to waive your rights under these Regulations because you wish us to start work on a matter before the expiry of seven working days, you should do so in writing: we will charge you for any work we then do.
If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. Our Complaints Partner is John Gavan.
In the unlikely event of a problem, you are entitled to complain. We have a written procedure to make sure that complaints are dealt with quickly, which is available to clients upon request. This tells you how and to whom to complain.
If for any reason we are unable to resolve the problem between us, you may have the right to refer your complaint to the independent Legal Ombudsman (subject to application of the Legal Ombudsman Scheme Rules). This should be done within six years of the relevant act or omission or within three years of when you should have known about it.
Contact details are as follows:
0300 5550 333 (from +44(0) 121 245 3050)
PO Box 6806
Wolverhampton WV1 9WJ
+ Intellectual Property
We own or have the right to use and deliver to you all copyright and other rights in all documents and draft documents which we produce, including written advice or other material and all systems produced by us while acting for you. You are entitled to use the information and materials provided to you for the matter or matters in respect of which we accepted your instructions but you must not use or copy them for any other purposes or supply or copy them to any other person for them to apply or use them otherwise than in the proper course of the Matter for which they are provided by us. In particular, they may not be sold on by you to any third party.
+ Retention of Papers
We have the right to retain your papers until our charges and expenses have been paid in full. At the end of your matter we will store your papers without charge for a limited period of time which will depend on the nature of the matter. We will then dispose of them without contacting you again. Please tell us immediately the matter is completed if you want us to return your documents to you. We will not destroy title deeds, wills, share certificates or other documents which continue to have effect. We may charge you for retrieving your documents from storage and delivering them to you, or for providing information about them. Unless we agree otherwise in writing, our responsibility for any deeds, documents, certificates or other items held by us on your behalf is no more than to use reasonable care to ensure the physical security of such items.
+ Credit Checks
We may carry out credit checks with one or more licensed credit reference agencies or other referee notified to us and they will retain a record of the search and reference. If you are an existing client with a satisfactory payment record we will not normally carry out a credit reference check.
+ Conflicts of Interest
Before commencing work on any matter we will use reasonable endeavours to identify any conflicts of interest as appropriate: if a conflict is not identified until we have begun to act, we will notify clients as soon as reasonably practicable. In such circumstances we may be obliged by our professional rules to cease acting and we may be unable to provide information about the conflict.
+ Jurisdiction and Applicable Law
English law governs our relationship with you and, if you are pursuing commercial activities, any non-contractual dealings between us. Any dispute is subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to which we may apply for any provisional or conservatory measures or interim relief in any court having jurisdiction in any country in which you are resident, domiciled, incorporated or have assets.
+ Equality and Diversity
A copy of our Equality and Diversity Policy is available to clients upon request.
Terms of our Website
+ Information About Us
We are a registered partnership in England and Wales, number OC370679 and have our registered office at Level 5, 2 More London Riverside, London SE1 2AP.
We also have offices in Guildford and Manchester.
+ Changes to These Terms
We may change these terms of website use at any time by amending this page. If we do this, we will draw this to your attention by posting a note on our homepage. If any changes are made, please read them as they are binding on you.
+ Accessing Our Site
Our site is made available to you free of charge. We do not guarantee that our site, or any content on it, will always be available or be uninterrupted.
+ Intellectual Property Rights
We are the owner of the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. Our status (and that of any identified contributors) as the authors of content on our site must always be acknowledged.
You must not use any part of the content of our site for commercial purposes without obtaining a licence to do so from us or our licensors.
+ Reliance on Information and Limitation of Our Liability
The content of our site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain our formal professional or specialist advice before taking, or refraining from, any action on the basis of the content on our site.
Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content on our site is accurate, complete or up-to-date.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with use of, or inability to use, our site or use of or reliance on any content displayed on our site.
We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.
We assume no responsibility for the content of any third party websites linked on our site. Any such links should not be interpreted as endorsements by us of those linked websites or the services available through them. We will not be liable for any loss or damage that may arise from your use of any such third party website.
We do not guarantee that our site will be secure or free from ‘bugs' or viruses. You are responsible for configuring your information technology equipment, computer programs and platform in order to access our site. We strongly recommend that you use your own virus protection software, and you should do so.
You must not misuse our site by knowingly introducing viruses, ‘trojans', ‘worms', ‘logic bombs' or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990; we would take such an event very seriously and will report breaches to the relevant law enforcement authorities and co-operate with those authorities as fully as possible, disclosing your identity and all other relevant information to them. In the event of such a breach, your right to use our site will cease immediately.
+ Applicable Law and Legal Provisions