Most businesses these days rely on good online reviews for promotion. Good reviews are reassuring to potential customers and encourage the purchase of goods or services from the business. Poor online reviews can have the opposite effect. So, what happens when an AI-generated overview of a business contains false and disparaging information about a business?

Mediation has been a familiar concept for several decades, but its importance as a means of resolving disputes has gained greater recognition in recent years. This is particularly prevalent surrounding the ever-increasing procedural complications and costs of litigation.