Consumer Rights Act 2015

The Consumer Rights Act 2015 (“CRA”) came into force on 1 October 2015. The CRA constitutes a significant overhaul and rationalisation of consumer law in the UK. In particular, it covers consumer rights and remedies for the sale of goods and digital goods and the supply of services, and reforms the law on unfair terms in consumer contracts. It also proposes changes to the enforcement of consumer law.

This Focus summarises the key new rules that traders selling goods or services to consumers need to be aware of.