Commercial | Outsourcing
In the face of the constantly evolving commercial environment and fierce competition, businesses are adapting to client demands for faster and more cost-effective solutions. The emergence of new technologies and processes enable businesses to deliver better results by changing the way they source supplies.
Whether it is traditional outsourcing, business process outsourcing ("BPO") or knowledge process outsourcing ("KPO"), we understand that successful outsourcing projects turn on cooperation and good working relationships, and not on point-scoring in contract negotiations. Our extensive experience in acting for clients, whether for the supplier or for the customer, help us understand the concerns of both sides, and identify and focus on the key issues and risks with a view to arriving at solutions that are practical but protect the interests of our client.
Our clients span a wide range of industries, from providers of software and outsource solutions, call-centre-management systems, payment technology, ERP, KPO and BPO on the supplier side, to prestigious professional members' organisation, international furniture sellers and global media companies on the customer side. We advise on:
- outsourcing agreements
- supply-chain-management agreements
- enterprise resource planning system licences
- managing related employment risks
- supply of software to business process outsourcers
- cloud issues
- integration issues